Outage in BigCommerce

Duplicate out of stock notification emails

Resolved Minor
February 14, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

BigCommerce engineers are currently investigating an issue with a subset of stores receiving duplicate Out of Stock notification emails.
Components affected
BigCommerce Store Transactional Email

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/14/2023 05:15PM

This incident has been resolved.

MONITORING almost 3 years ago - at 02/14/2023 04:37PM

BigCommerce engineers have implemented a fix and are monitoring the issue.

IDENTIFIED almost 3 years ago - at 02/14/2023 03:51PM

BigCommerce engineers have identified root cause and are working on a fix.

INVESTIGATING almost 3 years ago - at 02/14/2023 03:08PM

BigCommerce engineers are currently investigating an issue with a subset of stores receiving duplicate Out of Stock notification emails.

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