Outage in BigCommerce

Account management issues

Resolved Major
September 04, 2024 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.
Components affected
BigCommerce Control Panel
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/04/2024 07:54PM

This incident has been resolved.

IDENTIFIED 23 days ago - at 09/04/2024 07:05PM

We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.

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