Outage in BigCommerce

Delay in Analytics Reports

Resolved Major

September 27, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

BigCommerce Engineers are investigating an issue with a third-party provider that is causing a delay in the processing of data for Analytics reports.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/27/2024 10:36PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/27/2024 09:19PM

BigCommerce Engineers have addressed the root cause of the incident and the backlog of Analytics data is currently getting processed.

INVESTIGATING over 1 year ago - at 09/27/2024 07:33PM

BigCommerce Engineers are investigating an issue with a third-party provider that is causing a delay in the processing of data for Analytics reports.

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