Outage in BigCommerce
Data processing delay in Analytics reports
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced a 3.2-hour incident where analytics data processing was delayed, preventing users from accessing current analytics reports in the Control Panel. Engineers identified and implemented a fix, with data processing resuming and catching up over the following 2 hours. The issue affected the Reporting component with minor impact severity.
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Components affected
BigCommerce ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 04/23/2026 02:52PM
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
MONITORING
about 13 hours ago - at 04/23/2026 01:36PM
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
IDENTIFIED
about 13 hours ago - at 04/23/2026 01:35PM
The issue has been identified and a fix has been implemented.
INVESTIGATING
about 14 hours ago - at 04/23/2026 12:38PM
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
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