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Outage in BigCommerce

Some pricing rules not applying as expected

Resolved Minor
May 01, 2026 - Started 22 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

BigCommerce experienced an issue where pricing modifier rules were not applying price adjustments correctly on storefronts for a subset of stores over a 48-hour period. The problem affected the storefront component, preventing expected price changes from displaying to customers. Engineers identified and implemented a fix that was rolled out to affected stores, resolving the pricing rule application issue.

BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
Components affected
BigCommerce Storefront

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/03/2026 10:35PM

A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.

IDENTIFIED 22 days ago - at 05/02/2026 03:11AM

The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.

IDENTIFIED 22 days ago - at 05/02/2026 01:53AM

We are continuing to apply the fix to affected stores.

IDENTIFIED 22 days ago - at 05/01/2026 11:53PM

BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

INVESTIGATING 22 days ago - at 05/01/2026 11:13PM

BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

INVESTIGATING 22 days ago - at 05/01/2026 10:37PM

BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

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