Outage in BigCommerce
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced login issues on B2B Catalyst storefronts where B2C users and B2B users under unapproved companies were unable to access their accounts, caused by system latency. The incident lasted 6.2 hours before Commerce Engineering implemented a fix and confirmed resolution through monitoring.
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/11/2026 01:59AM
This incident has been resolved.
MONITORING
2 days ago - at 06/11/2026 01:30AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 06/11/2026 12:16AM
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
INVESTIGATING
2 days ago - at 06/10/2026 07:53PM
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
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