Outage in BigCommerce
Delayed Data in Analytics Reports
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced a 2-hour incident where analytics data was delayed in Control Panel Analytics Reports for a subset of stores, affecting the Reporting component. Commerce Engineers identified and implemented a fix, with analytics data catching up during the monitoring phase before the incident was fully resolved.
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Components affected
BigCommerce ReportingTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/24/2026 03:07PM
This incident has been resolved.
MONITORING
9 days ago - at 04/24/2026 02:38PM
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
MONITORING
9 days ago - at 04/24/2026 01:32PM
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
IDENTIFIED
9 days ago - at 04/24/2026 01:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 04/24/2026 01:07PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 04/24/2026 01:07PM
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Latest BigCommerce outages
Some pricing rules not applying as expected - 1 day ago
Delayed Data in Analytics Reports - 2 days ago
Elevated Response Times - 9 days ago
Data processing delay in Analytics reports - 10 days ago
401 Errors for Installed Applications - 11 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
