Outage in BigCommerce
Delayed Data in Analytics Reports
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced a 2-hour incident where analytics data was delayed in Control Panel Analytics Reports for a subset of stores, affecting the Reporting component. Commerce Engineers identified and implemented a fix, with analytics data catching up during the monitoring phase before the incident was fully resolved.
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Components affected
BigCommerce ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/24/2026 03:07PM
This incident has been resolved.
MONITORING
about 2 months ago - at 04/24/2026 02:38PM
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
MONITORING
about 2 months ago - at 04/24/2026 01:32PM
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
IDENTIFIED
about 2 months ago - at 04/24/2026 01:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 04/24/2026 01:07PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 04/24/2026 01:07PM
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
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