Outage in BigCommerce

Issue with coupon promotions

Resolved Minor
September 11, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

BigCommerce engineers are investigating an issue with a subset of Coupon Promotions not applying as expected. We will keep you informed with updates as they become available.
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/11/2024 11:17PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 09/11/2024 11:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 09/11/2024 10:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 09/11/2024 09:31PM

BigCommerce engineers are investigating an issue with a subset of Coupon Promotions not applying as expected. We will keep you informed with updates as they become available.

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