Outage in BigCommerce
Meta CAPI Event Outage. Meta Pixel Still Functional.
Resolved Minor
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Outage Details
Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.
Components affected
BigCommerce ReportingLatest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/21/2025 12:02AM
This incident has been resolved.
IDENTIFIED
21 days ago - at 09/19/2025 06:30PM
We have submitted the required verification materials to Meta. Their review is in progress and we will restore CAPI eventing as soon as possible.
IDENTIFIED
22 days ago - at 09/18/2025 02:08PM
The issue has been identified and a fix is being implemented. We are continuing to work with Meta on fully resuming CAPI events.
INVESTIGATING
28 days ago - at 09/12/2025 10:22PM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 09/12/2025 10:17PM
Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.
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