Outage in BigCommerce

Meta CAPI Event Outage. Meta Pixel Still Functional.

Resolved Minor
September 12, 2025 - Started about 2 months ago - Lasted 8 days
Official incident page

Incident Report

Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.
Components affected
BigCommerce Reporting

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/21/2025 12:02AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 09/19/2025 06:30PM

We have submitted the required verification materials to Meta. Their review is in progress and we will restore CAPI eventing as soon as possible.

IDENTIFIED about 1 month ago - at 09/18/2025 02:08PM

The issue has been identified and a fix is being implemented. We are continuing to work with Meta on fully resuming CAPI events.

INVESTIGATING about 2 months ago - at 09/12/2025 10:22PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/12/2025 10:17PM

Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.

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