Outage in BigCommerce
Search is returning server errors for a subset of stores
Resolved MinorIncident Report
Summary AI Generated
**BigCommerce Search Outage – October 5, 2026** A subset of BigCommerce storefronts experienced search functionality returning server errors for approximately 2.6 hours. A fix was identified and implemented, resolving the errors, though an indexing delay followed, meaning recent product or content changes took longer than normal to appear in search results. The incident was fully resolved within the same day.
We are currently investigating this issue.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/05/2026 07:11PM
This incident has been resolved.
MONITORING
5 days ago - at 10/05/2026 05:50PM
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
MONITORING
5 days ago - at 10/05/2026 04:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 10/05/2026 04:46PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 10/05/2026 04:45PM
We are currently investigating this issue.
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