Outage in BigCommerce
Partial search unavailability
Resolved MinorIncident Report
Summary AI Generated
Certain BigCommerce storefronts experienced search timeout errors for approximately 45 minutes on September 27, 2026. The issue affected storefront search functionality before being resolved after search availability returned to normal levels.
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/27/2026 06:00PM
This incident has been resolved.
MONITORING
3 days ago - at 09/27/2026 05:49PM
Search availability has returned to normal availability. We are continuing to monitor this issue.
INVESTIGATING
3 days ago - at 09/27/2026 05:48PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/27/2026 05:19PM
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
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