Outage in BigCommerce
Unable to export Catalog using Modern Import/Export
Resolved MajorIncident Report
Summary AI Generated
BigCommerce experienced a major incident lasting approximately 1.2 hours in which merchants were unable to export catalogs using the Modern Import/Export feature in the Control Panel. Engineers identified the issue and worked to implement a fix. The incident was fully resolved within the same day.
We are currently investigating this issue.
Components affected
BigCommerce Control PanelTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/14/2026 11:14PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 09/14/2026 10:27PM
Commerce engineers are continuing to work on a fix for this issue.
INVESTIGATING
5 days ago - at 09/14/2026 10:09PM
We are currently investigating this issue.
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