Outage in BigCommerce
Inaccurate product stock on category pages
Resolved MajorIncident Report
Summary AI Generated
BigCommerce experienced a major incident lasting approximately 3 hours in which products were incorrectly displayed as "out of stock" on storefront category pages. This inaccurate stock status had the potential to disrupt customer purchasing decisions and merchant sales. The incident was investigated by Commerce engineers and resolved on September 23, 2026.
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/23/2026 11:14PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 09/23/2026 10:30PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/23/2026 09:32PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/23/2026 08:16PM
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
Latest BigCommerce outages
Webhooks Delay - 6 days ago
Contact Center System Outage - 10 days ago
Unable to export Catalog using Modern Import/Export - 12 days ago
Delayed email delivery to Microsoft-hosted inboxes - 22 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
