Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in BigCommerce

Delayed email delivery to Microsoft-hosted inboxes

Resolved Minor
September 04, 2026 - Started about 20 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Transactional emails such as order confirmations and notifications experienced delayed delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365) for approximately 3.4 hours, with no impact to other email providers. Engineers applied mitigations that improved delivery rates, and the incident was fully resolved.

We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
Components affected
BigCommerce Store Transactional Email

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 09/04/2026 12:43PM

This incident has been resolved.

MONITORING about 18 hours ago - at 09/04/2026 11:59AM

Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.

INVESTIGATING about 20 hours ago - at 09/04/2026 09:19AM

We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.

Latest BigCommerce outages

Search document updates delays in Control Panel and Storefront experience - 3 days ago
Search document updates delays in Control Panel experience. - 9 days ago
B2B Ninja experiencing degradation in quote functionality - 10 days ago
B2B Ninja Add-To-Quote On Storefront Product Page timeouts - 10 days ago
Single Sign-On (Microsoft) login issue for subset of stores - 11 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook