Outage in BigCommerce
QuickBooks Payments stores cannot transact
Resolved MajorIncident Report
Summary AI Generated
**BigCommerce – QuickBooks Payments Outage** BigCommerce stores using QuickBooks Payments were unable to process transactions for approximately 3.7 hours due to a major payments component failure. The issue was identified and a fix was deployed and monitored before full resolution. The incident was resolved by having merchants disconnect and reconnect their QuickBooks integration.
The issue has been identified and a fix is being implemented.
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/05/2026 10:24PM
incident resolved, merchants can disconnect and reconnect their quickbooks now
MONITORING
5 days ago - at 10/05/2026 10:16PM
we have deployed a fix and are monitoring the issue.
IDENTIFIED
5 days ago - at 10/05/2026 09:34PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 10/05/2026 08:02PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 10/05/2026 07:59PM
We are currently investigating this issue.
IDENTIFIED
5 days ago - at 10/05/2026 07:59PM
The issue has been identified and a fix is being implemented.
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