Outage in BigCommerce

B2B Buyer Portal Navigation Issues

Resolved Minor
September 19, 2025 - Started about 1 month ago - Lasted 16 minutes
Official incident page

Incident Report

We are aware of navigation issues for shoppers on a B2B Buyer Portal. This is not impacting shopper who are logged in customers.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 07:36PM

This incident has been resolved

IDENTIFIED about 1 month ago - at 09/19/2025 07:33PM

We have identified the change that is causing the issue. We are in the process of reverting it.

INVESTIGATING about 1 month ago - at 09/19/2025 07:23PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/19/2025 07:22PM

We are aware of navigation issues for shoppers on a B2B Buyer Portal. This is not impacting shopper who are logged in customers.

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