Outage in BigCommerce
Elevated Response Times
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced elevated response times affecting a subset of US-based stores for 56 minutes. The issue impacted both the Control Panel and Storefront components, causing slower performance for affected users. Engineers identified the root cause, implemented a fix, and resolved the incident after monitoring to ensure stability.
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/22/2026 01:39AM
This incident has been resolved.
MONITORING
2 days ago - at 04/22/2026 12:52AM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 04/22/2026 12:52AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 04/22/2026 12:49AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/22/2026 12:46AM
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
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