Outage in BigCommerce
PayPal Commerce Platform 3DS popup infinite loading issue
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced a PayPal Commerce Platform 3DS authentication issue affecting UK stores, where shoppers encountered infinite loading states in the authentication popup that prevented transaction completion. The issue impacted the storefront for 2.6 hours and was resolved when PayPal's external team identified and fixed the problem on their end, restoring normal 3DS authentication flow.
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/09/2026 05:24PM
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores
INVESTIGATING
4 days ago - at 04/09/2026 03:24PM
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
INVESTIGATING
4 days ago - at 04/09/2026 02:53PM
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
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