Outage in BigCommerce
401 Errors for Installed Applications
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an 8.9-hour incident where a subset of installed applications received 401 authentication errors, affecting both the Control Panel and API functionality. Engineers identified the root cause and implemented a fix to restore normal service. The incident was fully resolved on April 22nd at 3:38 PM CDT.
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/22/2026 08:38PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 04/22/2026 04:04PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 04/22/2026 02:44PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 04/22/2026 02:23PM
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
IDENTIFIED
1 day ago - at 04/22/2026 12:55PM
BigCommerce engineers have identified the issue and are working on a fix.
INVESTIGATING
1 day ago - at 04/22/2026 11:50AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/22/2026 11:49AM
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
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