Outage in BigCommerce

B2B Edition API account creation issues

Resolved Minor
October 07, 2025 - Started 23 days ago - Lasted about 5 hours
Official incident page

Incident Report

Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. We have identified the cause and are working on a fix.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/07/2025 11:59PM

This incident has been resolved.

IDENTIFIED 23 days ago - at 10/07/2025 08:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 10/07/2025 08:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 10/07/2025 07:26PM

Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. We have identified the cause and are working on a fix.

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