Outage in BigCommerce
Missing Data in Analytics Reports
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an issue where analytics data was missing from Control Panel Analytics Reports for a subset of stores, affecting the Reporting component. The incident lasted 51 minutes before engineers successfully resolved the data availability problem.
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
Components affected
BigCommerce ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/21/2026 06:18PM
This incident has been resolved.
INVESTIGATING
about 15 hours ago - at 05/21/2026 05:39PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 05/21/2026 05:30PM
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
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