Outage in BigCommerce

B2B Custom Checkout and Required Form Fields

Resolved Minor
September 12, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting B2B Custom Checkout. Customers are unable to proceed with checkout when required custom form fields are present. Our engineering team has identified recent changes that may be related and is actively working on a fix. We will provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/12/2025 10:50PM

Commerce engineers have resolved the issue with Required Form Fields impacting B2B Custom Checkout.

IDENTIFIED 4 days ago - at 09/12/2025 10:27PM

Commerce engineers have identified a potential solution and are actively working on resolving the issue.

INVESTIGATING 4 days ago - at 09/12/2025 09:49PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 09/12/2025 09:48PM

We are currently investigating an issue affecting B2B Custom Checkout. Customers are unable to proceed with checkout when required custom form fields are present. Our engineering team has identified recent changes that may be related and is actively working on a fix. We will provide updates as they become available.

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