Outage in BigCommerce

manage.bigcommerce.com unavailable

Resolved Major

February 07, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating manage.bigcommerce.com being unavailable

Components affected

BigCommerce Account Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/07/2025 03:20AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/07/2025 03:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 02/07/2025 02:02AM

BigCommerce engineers are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 02/07/2025 12:38AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 02/07/2025 12:20AM

We are continuing to work on a fix for this issue.
The following functions are affected:
manage.bigcommerce.com is unavailable
Domain name changes are unavailable
SSL certificate changes are unavailable
Trial and new store signups are unavailable

IDENTIFIED about 1 year ago - at 02/07/2025 12:04AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/07/2025 12:02AM

We are currently investigating manage.bigcommerce.com being unavailable

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