Outage in BigCommerce
Intermittent Availability Issues
Resolved MinorIncident Report
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/13/2025 05:24PM
BigCommerce engineers were alerted to elevated storefront errors starting around 15:35 UTC. The issue was resolved at 17:05 UTC and all systems are fully operational.
MONITORING
6 days ago - at 11/13/2025 05:15PM
BigCommerce engineers have completed deploying a fix across the platform and are no longer observing elevated errors. We will continue to provide updates as they come through.
IDENTIFIED
6 days ago - at 11/13/2025 04:56PM
BigCommerce engineers have found the root cause of the issue and are deploying a fix. We will provide more information shortly.
INVESTIGATING
6 days ago - at 11/13/2025 04:20PM
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Latest BigCommerce outages
Intermittent 500 errors on a subset of stores - about 18 hours ago
Intermittent Availability Issues - 7 days ago
Elevated 503 Errors on API and Storefront - 8 days ago
Order Webhook Delivery issue in APAC region - 16 days ago
Merchants can't login to their Control Panel - 20 days ago
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