Outage in BigCommerce

Email Delivery Issues

Resolved Minor

February 24, 2026 - Started 7 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

BigCommerce experienced a 9.3-hour incident where two-factor authentication (2SV) emails failed to deliver to Microsoft-related email addresses including Outlook, Hotmail, Live, and MSN domains. The issue was caused by upstream problems with Microsoft systems identified by BigCommerce's third-party email vendor. Commerce engineers implemented a workaround and then a permanent fix to restore email delivery to affected addresses.

Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.

Components affected

BigCommerce Store Transactional Email

Need to monitor BigCommerce outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 02/25/2026 01:05AM

This incident has been resolved.

MONITORING 7 days ago - at 02/25/2026 12:37AM

Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.

IDENTIFIED 7 days ago - at 02/24/2026 10:23PM

Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.

IDENTIFIED 7 days ago - at 02/24/2026 04:27PM

Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.

INVESTIGATING 7 days ago - at 02/24/2026 03:50PM

Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.

Latest BigCommerce outages

Elevated Response Times - 5 days ago

Elevated Response Times in US - 19 days ago

Elevated Response Times in EU region - 22 days ago

Data processing delay in Analytics report - about 1 month ago

Phone and Chat Support Offline - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook