Outage in BILL

SRE-11362 - Users may encounter spinner when accessing login page

Resolved Major

July 19, 2023 - Started almost 3 years ago - Lasted about 13 hours
Official incident page

Incident Report

Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: N/A Description: Login page fails to load with spinner Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.

Components affected

BILL Platform

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 07/19/2023 07:06PM

Start Time: July 18, 2023 10:27 PM Pacific Time Zone
End Time: July 18, 2023 12:27 AM Pacific Time Zone
Description: Login page fails to load with spinner

Status: We have seen no further occurrences of the issue. We are now closing this matter.

MONITORING almost 3 years ago - at 07/19/2023 07:43AM

Start Time: July 18, 2023 10:27 PM Pacific Time Zone
End Time: July 18, 2023 12:27 AM Pacific Time Zone
Description: Login page fails to load with spinner

Status: A solution has been implemented. We are currently monitoring the situation.

INVESTIGATING almost 3 years ago - at 07/19/2023 06:22AM

Start Time: July 18, 2023 10:27 PM Pacific Time Zone
End Time: N/A
Description: Login page fails to load with spinner

Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.

Latest BILL outages

INC-1644 - Intermittent login issues - about 2 months ago

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INC-1241 Overview Page On International Receivables Accounts Unavailable - 11 months ago

INC-868 - Service Disruption - over 1 year ago

INC-719 - Users seeing blank screen on login - almost 2 years ago

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