Outage in BILL

INC-1241 Overview Page On International Receivables Accounts Unavailable

Resolved Minor
May 31, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: N/A Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.
Components affected
BILL Platform

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/31/2025 07:30AM

Start Time: May 30, 2025 10:57 PM Pacific Time Zone
End Time: May 30, 2025 11:59 PM Pacific Time Zone
Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly.

Status: This incident has been completed. Your patience is appreciated.

MONITORING 6 months ago - at 05/31/2025 07:02AM

Start Time: May 30, 2025 10:57 PM Pacific Time Zone
End Time: May 30, 2025 11:59 PM Pacific Time Zone
Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly.

Status: The issue has been addressed. Our team will continue to monitor the status.

IDENTIFIED 6 months ago - at 05/31/2025 06:26AM

Start Time: May 30, 2025 10:57 PM Pacific Time Zone
End Time: N/A
Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly.

Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.

Latest BILL outages

INC-1492 - Application Unavailable - 7 days ago
INC-868 - Service Disruption - about 1 year ago
INC-719 - Users seeing blank screen on login - over 1 year ago
Incident 363 - Intermittent issues with loading and slowness - about 2 years ago
SRE-11362 - Users may encounter spinner when accessing login page - over 2 years ago

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