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Outage in BILL

Incident 363 - Intermittent issues with loading and slowness

Resolved Minor
September 05, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: N/A Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: We are aware of a service disruption. Our teams are working to identify the cause and implement a solution.
Components affected
BILL Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/07/2023 11:36PM

Start Time: September 05, 2023 03:50 PM Pacific Time Zone
End Time: September 05, 2023 05:20 PM Pacific Time Zone (Note this fix can take up to 48 hours to propagate to all ISPs)
Description: Intermittent network issues causing issues with loading and slowness.

Status: We have seen no further occurrences of the issue. We are now closing this matter.

MONITORING over 2 years ago - at 09/06/2023 02:39AM

Start Time: September 05, 2023 03:50 PM Pacific Time Zone
End Time: September 05, 2023 05:20 PM Pacific Time Zone
Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page.

Status: Functionality has been restored. We are now monitoring the service.

INVESTIGATING over 2 years ago - at 09/05/2023 11:52PM

Start Time: September 05, 2023 03:50 PM Pacific Time Zone
End Time: N/A
Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page.

Status: We are aware of a service disruption. Our teams are working to identify the cause and implement a solution.

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