Outage in BIM Track

Multiple "Deadline approaching" emails sent & Addins degraded performance

Resolved Minor
March 14, 2019 - Started over 6 years ago
Official incident page

Incident Report

Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion. During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins. Engineers have halted that specific job and actively monitoring the server. "Deadline approaching" may not have been received for issues due on march 15th and march 14th. We are sorry for the inconvenience

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Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 03/22/2019 02:34AM

This incident has been resolved.

MONITORING over 6 years ago - at 03/22/2019 02:33AM

We are continuing to monitor for any further issues.

MONITORING over 6 years ago - at 03/14/2019 12:26PM

Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion.

During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins.

Engineers have halted that specific job and actively monitoring the server.

"Deadline approaching" may not have been received for issues due on march 15th and march 14th.

We are sorry for the inconvenience

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