Outage in BitMEX

Index values not updating

Resolved Minor
January 14, 2025 - Started about 2 months ago - Lasted 31 minutes
Official incident page

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Outage Details

We have identified what’s causing the BitMEX index values to not update. We are implementing a fix and we remind our users that all funds are safe. Please, contact Support with additional questions. We will publish updates as needed
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/14/2025 08:23AM

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

IDENTIFIED about 2 months ago - at 01/14/2025 08:03AM

We have identified what’s causing the BitMEX index values to not update. We are implementing a fix and we remind our users that all funds are safe. Please, contact Support with additional questions. We will publish updates as needed

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