Outage in Bitso

MXN withdrawals service degradation

Resolved Minor

May 27, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest. We apologize for the inconveniences. --------------------------------------- Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad. Disculpe las molestias.

Components affected

Bitso SPEI Deposits and withdrawals

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/27/2025 05:57PM

This incident has been resolved.

MONITORING 11 months ago - at 05/27/2025 05:36PM

A fix has been implemented and we are monitoring the results.

Thank you for your patience.
----------------------------
Se aplicaron medidas correctivas, estamos monitoreando los resultados. Los retiros y depósitos de MXN estan siendo completados.

Agradecemos su paciencia.

IDENTIFIED 11 months ago - at 05/27/2025 05:30PM

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest.

We apologize for the inconveniences.
---------------------------------------
Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad.

Disculpe las molestias.

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