Outage in Bitso

Issues with MXN Withdrawals

Resolved Major
July 03, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing intermittent issues with MXN withdrawals. Our team is aware of the problem and is working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide another update as soon as we have more information. Thank you for your understanding. ------------------- Actualmente estamos experimentando problemas intermitentes con los retiros en MXN. Nuestro equipo está al tanto del problema y está trabajando para resolverlo lo antes posible. Ofrecemos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Proporcionaremos otra actualización tan pronto como tengamos más información. Gracias por su comprensión.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/03/2025 07:58PM

This incident has been resolved.

MONITORING 1 day ago - at 07/03/2025 07:20PM

We are happy to inform that MXN withdrawals have been fully re-enabled, and our team has successfully processed and released all previously stuck transactions.

Our systems are now operating normally. We appreciate your patience and understanding while we worked to resolve these issues.

Thank you for your continued trust and support.

-------------------

Nos complace informar que los retiros en MXN han sido habilitados de nuevo, y nuestro equipo ha procesado y liberado con éxito todas las transacciones que estaban atascadas.

Nuestros sistemas están operando con normalidad. Agradecemos su paciencia y comprensión mientras trabajamos para resolver estos problemas.

Gracias por su continua confianza y apoyo.

INVESTIGATING 1 day ago - at 07/03/2025 06:22PM

We are still working on our services to apply a fix and restore withdrawals.

An update will be shared once new information is available.

Thank you for your patience.

-----------
Seguimos trabajando en nuestros servicios para resolver el problema y restaurar los retiros.

Informaremos tan pronto tengamos nueva información.

Agradecemos tu paciencia.

INVESTIGATING 1 day ago - at 07/03/2025 05:07PM

Update: MXN Withdrawals Temporarily Disabled

We're providing an update on the intermittent issues with MXN withdrawals. To ensure the stability of our systems, we've made the decision to temporarily disable MXN withdrawals while our team works to fully resolve the underlying problem.

We understand this may cause significant inconvenience, and we sincerely apologize. Our engineers are working around the clock to restore full functionality as quickly as possible.

We'll share another update as soon as we have more information. Thank you for your continued patience and understanding.

-------------------

Actualización: Retiros en MXN Temporalmente Deshabilitados:

Les informamos sobre los problemas intermitentes con los retiros en MXN. Para asegurar la estabilidad de nuestros sistemas, hemos tomado la decisión de deshabilitar temporalmente los retiros en MXN mientras nuestro equipo trabaja para resolver completamente el problema subyacente.

Entendemos que esto puede causar un inconveniente significativo, y nos disculpamos sinceramente. Nuestros ingenieros están trabajando sin descanso para restaurar la funcionalidad completa lo antes posible.

Compartiremos otra actualización tan pronto como tengamos más información. Gracias por su continua paciencia y comprensión.

INVESTIGATING 1 day ago - at 07/03/2025 04:22PM

We are currently experiencing intermittent issues with MXN withdrawals. Our team is aware of the problem and is working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide another update as soon as we have more information.
Thank you for your understanding.

-------------------

Actualmente estamos experimentando problemas intermitentes con los retiros en MXN. Nuestro equipo está al tanto del problema y está trabajando para resolverlo lo antes posible.
Ofrecemos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Proporcionaremos otra actualización tan pronto como tengamos más información.
Gracias por su comprensión.

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