Outage in Bitso

Ongoing delays: ARS withdrawals temporarily disabled

Resolved Minor
August 04, 2025 - Started 9 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently experiencing a delay in the completion of ARS withdrawals. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as the service is back to normal. ----------------------------- Actualmente estamos experimentando una demora en la finalización de los retiros en ARS. Nuestro equipo está trabajando activamente para resolver este problema lo antes posible. Lamentamos los inconvenientes que esto pueda causar y agradecemos su paciencia. Brindaremos una actualización tan pronto como el servicio se normalice.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/04/2025 07:04PM

This incident has been resolved.

MONITORING 9 days ago - at 08/04/2025 06:37PM

A fix has been implemented, and we are monitoring the results.
---------------------------
Se ha implementado una solución, estamos monitoreando los resultados.

INVESTIGATING 9 days ago - at 08/04/2025 05:44PM

We are still experiencing significant delays with ARS withdrawals. To prevent further issues, we have made the decision to temporarily disable ARS withdrawals until the service stabilizes.

Our team is working to resolve the root cause of the problem. We will continue to provide updates and will notify you as soon as the service is restored.

We sincerely apologize for the inconvenience.

-----------------------------

Todavía estamos experimentando demoras significativas con los retiros en ARS. Para evitar mayores inconvenientes, hemos tomado la decisión de deshabilitar temporalmente los retiros en ARS hasta que el servicio se estabilice.

Nuestro equipo está trabajando para resolver la causa principal del problema. Continuaremos brindando actualizaciones y le notificaremos tan pronto como el servicio se restablezca.

Pedimos disculpas sinceras por los inconvenientes.

INVESTIGATING 9 days ago - at 08/04/2025 04:39PM

We're currently experiencing a delay in the completion of ARS withdrawals. Our team is actively working to resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as the service is back to normal.

-----------------------------

Actualmente estamos experimentando una demora en la finalización de los retiros en ARS. Nuestro equipo está trabajando activamente para resolver este problema lo antes posible.

Lamentamos los inconvenientes que esto pueda causar y agradecemos su paciencia. Brindaremos una actualización tan pronto como el servicio se normalice.

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