Outage in Bitso

Degraded Performance - Colombian Peso (COP) Deposits

Resolved Minor
October 24, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing degraded performance for COP (Colombian Peso) deposits. Deposits from Bancolombia and Nequi are currently unavailable as they have been temporarily removed from bank selection list due to an ongoing contingency with our provider. Our team is actively working with our provider to resolve the issue and fully restore service. We appreciate your patience and understanding. ---------------- Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos). Los depósitos provenientes de Bancolombia y Nequi no están disponibles temporalmente, ya que han sido eliminados de la lista de selección de bancos debido a una contingencia en curso con nuestro proveedor. Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo. Agradecemos por tu paciencia y comprensión.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/24/2025 08:40PM

We are pleased to confirm that the issue affecting COP deposits has been resolved.

Deposits are now processing and completing. Bancolombia and Nequi are now available and have been restored to the bank selection list.

The service is operating normally.

Thank you for your patience while our team worked with our provider to resolve this contingency.

----------------

Nos complace confirmar que el inconveniente que afectaba a los depósitos en COP ha sido resuelto.

Los depósitos se están procesando y completando con normalidad. Bancolombia y Nequi ya están disponibles y han sido restablecidos en la lista de selección de bancos.

El servicio está operando con normalidad.

Gracias por su paciencia mientras nuestro equipo trabajaba con nuestro proveedor para resolver esta contingencia.

INVESTIGATING 2 days ago - at 10/24/2025 03:18PM

We are currently experiencing degraded performance for COP (Colombian Peso) deposits.

Deposits from Bancolombia and Nequi are currently unavailable as they have been temporarily removed from bank selection list due to an ongoing contingency with our provider.

Our team is actively working with our provider to resolve the issue and fully restore service.

We appreciate your patience and understanding.

----------------

Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos).

Los depósitos provenientes de Bancolombia y Nequi no están disponibles temporalmente, ya que han sido eliminados de la lista de selección de bancos debido a una contingencia en curso con nuestro proveedor.

Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo.

Agradecemos por tu paciencia y comprensión.

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