Outage in Bitso

Delays on BTC withdrawals | Nov 17th, 2025.

Resolved Minor

November 17, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We identified slowness in processing BTC withdrawals. Our engineering team is already investigating. ----------------------- Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando ----------------------- Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.

Components affected

Bitso Bitcoin - BTC

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/18/2025 05:45AM

This incident has been resolved.

MONITORING 5 months ago - at 11/18/2025 02:49AM

A fix has been implemented, and we are monitoring the results.

-----------------------
Se implementó una solución y estamos monitoreando los resultados.

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Uma correção foi implementada e estamos monitorando os resultados

INVESTIGATING 5 months ago - at 11/18/2025 01:53AM

We identified slowness in processing BTC withdrawals. Our engineering team is already investigating.

-----------------------
Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando

-----------------------
Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.

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