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Outage in Bitso

Delayed deposit notifications - Impacting Business Clients only

Resolved Minor
January 22, 2026 - Started 3 days ago - Lasted about 12 hours
Official incident page

Incident Report

On Wednesday, Jan 21st between 19:39 and 22:20 CST, a configuration issue prevented some system notifications and API updates for deposit statuses. During this window, webhook triggers and API status updates may have been delayed or missed. All funds and operations are safe and were processed correctly. We are currently recovering and resending the missing messages to ensure your system records are complete. We will provide an update as soon as we have more information. Thank you for your patience. ----------------------- El miércoles 21 de enero, entre las 19:39 y las 22:20 CST, un problema de configuración impidió el envío de algunas notificaciones del sistema y actualizaciones de la API para los estados de depósitos. Durante este periodo, los webhooks y las actualizaciones de estado en la API pudieron presentar retrasos o fallas. Todos los fondos y operaciones están seguros y se procesaron correctamente. Actualmente estamos recuperando los mensajes faltantes para reenviarlos y asegurar que los registros en sus sistemas estén completos. Proporcionaremos una actualización en cuanto tengamos más información. Agradecemos su paciencia.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/23/2026 04:15AM

This incident has been resolved.

INVESTIGATING 3 days ago - at 01/22/2026 04:13PM

On Wednesday, Jan 21st between 19:39 and 22:20 CST, a configuration issue prevented some system notifications and API updates for deposit statuses.

During this window, webhook triggers and API status updates may have been delayed or missed.

All funds and operations are safe and were processed correctly. We are currently recovering and resending the missing messages to ensure your system records are complete.

We will provide an update as soon as we have more information. Thank you for your patience.

-----------------------

El miércoles 21 de enero, entre las 19:39 y las 22:20 CST, un problema de configuración impidió el envío de algunas notificaciones del sistema y actualizaciones de la API para los estados de depósitos.

Durante este periodo, los webhooks y las actualizaciones de estado en la API pudieron presentar retrasos o fallas.

Todos los fondos y operaciones están seguros y se procesaron correctamente. Actualmente estamos recuperando los mensajes faltantes para reenviarlos y asegurar que los registros en sus sistemas estén completos.

Proporcionaremos una actualización en cuanto tengamos más información. Agradecemos su paciencia.

Latest Bitso outages

Issue with https://bitso.com/ - about 1 month ago
ARS withdrawals degradation - about 1 month ago

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