Outage in Bitso

BRL (PIX) withdrawals service degradation

Resolved Minor

April 01, 2026 - Started about 18 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels. We apologize for the inconvenience and appreciate your patience. ---------------------- Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

Components affected

Bitso PIX

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 04/01/2026 10:58PM

This incident has been resolved.

MONITORING about 18 hours ago - at 04/01/2026 08:09PM

A fix has been implemented and we are monitoring the results.

------------------

Foi implementada uma correção e estamos monitorando os resultados.

IDENTIFIED about 18 hours ago - at 04/01/2026 07:36PM

We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels.
We apologize for the inconvenience and appreciate your patience.
----------------------
Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação.
Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

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