Active Issue Alert – Blackbaud Communication Services affecting multiple products - 000534731

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Following our configuration change, the number of email statuses showing as "soft bounce" have returned to the normal range and remained there. We will be moving into a monitoring phase over the weekend to ensure continued stability. Please continue to reference this page for updates.

We have made a configuration change and the number of email status reports showing as "soft bounce" have returned to expected parameters. We will continue monitoring performance and plan to provide an update by 5 PM EDT.

We are seeing a higher than expected number of email status' being reported as "soft bounce" with the message "DNS server failed the query, MX record". Our engineers are investigating the issue. Please continue to reference this page for updates.

We are seeing a higher than expected number of email status' being reported as "soft bounce" with the message "DNS server failed the query, MX record". Our engineers are investigating the issue. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.