Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000542427

Resolved Minor
July 30, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/30/2024 09:14PM

An issue impacting some of our customers due to a third party outage is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING about 2 months ago - at 07/30/2024 08:35PM

Blackbaud solutions are currently being impacted by a third-party global outage causing intermittent issues for users signing in with their Blackbaud ID or using features in the solutions below. The third party has made us aware they have implemented networking configuration changes and have performed failovers. They continue to monitor to ensure full recovery. We’re working with the vendor to resolve the issue as quickly as possible. Please continue to check this page for updates. Next planned update is scheduled for 5:30 PM ET.

MONITORING about 2 months ago - at 07/30/2024 07:24PM

Blackbaud solutions are currently being impacted by a third-party global outage causing intermittent issues for users signing in with their Blackbaud ID or using features in the solutions below. The third party has made us aware they have implemented networking configuration changes and have performed failovers. They continue to monitor to ensure full recovery. We’re working with the vendor to resolve the issue as quickly as possible. Please continue to check this page for updates. Next planned update is scheduled for 4:30 PM ET.

MONITORING about 2 months ago - at 07/30/2024 04:12PM

Blackbaud solutions are currently being impacted by a third-party global outage causing intermittent issues for users signing in with their Blackbaud ID or using features in the solutions below. The third party has made us aware they have implemented networking configuration changes and have performed failovers. They continue to monitor to ensure full recovery. We’re working with the vendor to resolve the issue as quickly as possible. Please continue to check this page for updates.

IDENTIFIED about 2 months ago - at 07/30/2024 03:07PM

Blackbaud solutions are currently being impacted by a third-party global outage causing intermittent issues for users signing in with their Blackbaud ID or using features in the solutions below. The third party has made us aware they continue working the issue and have performed some resolution to reduce impact. We’re working with the vendor to resolve the issue as quickly as possible. Please continue to check this page for updates, next planned update is scheduled for 12:30 PM ET.

INVESTIGATING about 2 months ago - at 07/30/2024 01:35PM

Blackbaud solutions are currently being impacted by a third-party global outage causing intermittent issues for users signing in with their Blackbaud ID or using features in the solutions below. We’re working with the vendor to resolve the issue as quickly as possible. Please continue to check this page for updates.

INVESTIGATING about 2 months ago - at 07/30/2024 12:47PM

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

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