Outage in Blackbaud
Active Issue Alert – Financial Edge and Financial Edge NXT - 000551532
Resolved Minor
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Outage Details
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/11/2024 05:04PM
We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
IDENTIFIED
8 months ago - at 09/11/2024 03:35PM
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Tuesday 9/17/2024 at 11:00 AM ET.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
IDENTIFIED
8 months ago - at 09/09/2024 03:20PM
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/10/2024 at 10:00 AM EST.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
INVESTIGATING
8 months ago - at 09/09/2024 05:02AM
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/9/2024 at 10:00 AM EST.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
INVESTIGATING
8 months ago - at 09/09/2024 02:07AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 09/09/2024 02:05AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 09/06/2024 02:55PM
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/9/2024 at 10:00 AM EST.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
INVESTIGATING
8 months ago - at 09/06/2024 02:48PM
We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655
Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
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