Outage in Blackbaud

Active Issue Alert – Blackbaud NetCommunity™ - #000604306

Resolved Major
May 02, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud NetCommunity

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/02/2025 03:41PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 6 months ago - at 05/02/2025 03:19PM

A small subset of users are receiving connection errors while accessing the Blackbaud NetCommunity plugin in RE. Our engineers continue diagnosing the event and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 6 months ago - at 05/02/2025 02:51PM

A small subset of users are receiving connection errors while accessing the Blackbaud NetCommunity plugin in RE. Our engineers continue diagnosing the event and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 6 months ago - at 05/02/2025 02:23PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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