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Outage in Blackbaud

Active Issue Alert – Luminate Online - 000678801

Minor
June 12, 2026 - Started about 21 hours ago
Official incident page

Incident Report

We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online

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Latest Updates ( sorted recent to last )
IDENTIFIED about 17 hours ago - at 06/12/2026 08:20PM

Our engineers deployed a fix this afternoon to resolve the issue impacting TeamRaiser personal page updates. While most updates are now functioning as expected, a subset may still experience issues. We’ve identified the root cause of these remaining cases and are actively working on an additional patch. Default personal page content should continue to update successfully.
The next update will be provided at 10:00 AM EDT on Monday, June 15. Please continue to reference this page for updates.

INVESTIGATING about 19 hours ago - at 06/12/2026 06:02PM

Our engineers are implementing a change to mitigate this issue. We expect the update to be live later this afternoon. Please continue to check this page for the latest information.

INVESTIGATING about 19 hours ago - at 06/12/2026 05:53PM

We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 20 hours ago - at 06/12/2026 05:06PM

We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 21 hours ago - at 06/12/2026 04:41PM

We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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