Outage in Blackbaud

Active Issue Alert – Luminate Online - #000604458

Resolved Minor
May 02, 2025 - Started 3 days ago - Lasted 22 minutes
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/02/2025 08:08PM

Our engineers identified an issue that was causing a subset of donors to experience latency and a spinning circle when attempting to donate. We have resolved this issue and have seen no further indication of these errors.

INVESTIGATING 3 days ago - at 05/02/2025 07:51PM

Our engineers identified an issue that was causing a subset of donors to experience latency and a spinning circle when attempting to donate. We have resolved this issue and have seen no further indication of these errors.

INVESTIGATING 3 days ago - at 05/02/2025 07:46PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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