Outage in Blackbaud

Active Issue Alert – Blackbaud CRM - 000559108

Resolved Minor
October 10, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud CRM
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/10/2024 07:19PM

Our engineers have diagnosed the cause and successfully deployed a fix. This issue is now resolved.

MONITORING about 1 month ago - at 10/10/2024 04:47PM

Impacted users can re-click the link they were originally trying to access, at which point they should then be able to complete the sign-in. Our engineers have diagnosed the cause and are working on a fix. Please continue to reference this page for updates.

MONITORING about 1 month ago - at 10/10/2024 04:39PM

Some users are being prompted to migrate SSO connections upon logging in. After clicking "Not now," they are prompted to login but their credentials are not accepted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/10/2024 04:01PM

Some users are being prompted to migrate SSO connections upon logging in. After clicking "Not now," they are prompted to login but their credentials are not accepted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/10/2024 03:29PM

Some users are being prompted to migrate SSO connections upon logging in. After clicking "Not now," they are prompted to login but their credentials are not accepted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/10/2024 03:16PM

Some users are being prompted to migrate SSO connections upon logging in. After clicking "Not now," they are prompted to login but their credentials are not accepted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/10/2024 03:03PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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