Outage in Blackbaud

Active Issue Alert – Blackbaud Guided Fundraising™ - #000560945

Resolved Minor
October 18, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Guided Fundraising
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/18/2024 03:02PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED about 1 month ago - at 10/18/2024 02:50PM

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/18/2024 01:27PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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