Outage in Blackbaud

Active Issue Alert – ResearchPoint - 000563039

Resolved Minor
October 28, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 10/28/2024 09:58PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 17 days ago - at 10/28/2024 09:32PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING 17 days ago - at 10/28/2024 09:04PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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