Outage in Blackbaud

Active Issue Alert – ResearchPoint™ - 000564770

Resolved Major
November 05, 2024 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 11/05/2024 07:06PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 16 days ago - at 11/05/2024 04:51PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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