Outage in Blackbaud

Active Issue Alert – Blackbaud Luminate Online - 000566975

Resolved Minor
November 14, 2024 - Started about 7 hours ago - Lasted 39 minutes
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/14/2024 07:33PM

An issue causing intermittent errors is now resolved and email tasks have been re-enabled. Email will be queued up and sent out. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING about 6 hours ago - at 11/14/2024 07:20PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 7 hours ago - at 11/14/2024 06:56PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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