Outage in Blackbaud

Active Issue Alert – ResearchPoint™ - #000579908

Resolved Minor
January 21, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

A subset of customers are receiving the error "the section cannot be loaded" when attempting various functions, such as creating a new prospect research list. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/21/2025 07:33PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING about 1 month ago - at 01/21/2025 06:44PM

A subset of customers are receiving the error "the section cannot be loaded" when attempting various functions, such as creating a new prospect research list. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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