Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000601747

Resolved Minor
April 22, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Components affected
Blackbaud Fundraising API Blackbaud DonorCentral NXT Blackbaud Core Functionality Blackbaud Enrollment Management System Blackbaud Financial Edge NXT Blackbaud Luminate Online Blackbaud General Ledger API Blackbaud Constituent API Blackbaud Analytics Blackbaud Treasury API Blackbaud Award Management (formerly AcademicWorks) Blackbaud School API Blackbaud Luminate WebServices Blackbaud Payments API Blackbaud Tuition Management Blackbaud Statistical Unit API Blackbaud Accounts Payable API Blackbaud Luminate Integration Blackbaud WealthPoint Blackbaud Learning Management System Blackbaud Grantmaking Blackbaud Student Information System Blackbaud .com Blackbaud Luminate CMS Blackbaud Opportunity API Blackbaud CRM Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Altru Blackbaud Gift API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXT Blackbaud eTapestry
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/22/2025 04:00PM

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

IDENTIFIED 6 months ago - at 04/22/2025 02:51PM

We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. Please continue to check this page for updates. Next update will be at 12 PM ET.

IDENTIFIED 6 months ago - at 04/22/2025 01:42PM

We are investigating an issue impacting some of our customers using AT&T network devices to receive SMS texts for MFA. Users who have their existing recovery code can use the recovery code method to sign in : https://kb.blackbaud.com/knowledgebase/articles/Article/199505. Please continue to check this page for updates.

IDENTIFIED 6 months ago - at 04/22/2025 01:42PM

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

Latest Blackbaud outages

Active Issue Alert – Payment Services - #000640508 - about 4 hours ago
Active Issue Alert – Altru - 000640306 - 1 day ago
Active Issue Alert – NetCommunity - 000639796 - 3 days ago
Active Issue Alert – Multiple Products - #000639155 - 7 days ago
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874 - 9 days ago

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